Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. The failure typically happens in about … The refrigerators at issue contain linear compressors, which were supposedly meant to make the fridges more reliable and durable. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. July 9, 2019 Last Updated on September 9, 2020. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. Feel stuck. That’s the reason for the new lawsuit – to help get compensation for those who purchased their fridges after January 2014. My Kenmore Elite Refrigerator stopped cooling so had a repair guy out and he said it was the compressor. https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. A class action lawsuit is pending against LG for defective refrigerators. We noticed first because the freezer Friday night was leaking water by the water in the door. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey. LG refrigerators have been failing "en masse. " A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. Connect with friends faster than ever with the new Facebook app. This current refrigerator recall covers around 2,700 Liebherr counter depth (24 inch width) built-in single door and side by side refrigerators. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. Will most likely need to accept loss and purchase another brand of refrigerator and pay for removal of this nonfunctioning refrigerator. What if I own a covered model but haven’t had a problem? In addition to the variable control capability of the Digital Inverter Compressor, we are able to achieve a higher humidity in the refrigerator space. The compressor can’t take this additional pressure, the suit says, and begins to fail. LG Refrigerator Compressor Defect Investigation Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. and last updated 3:40 PM, Nov 29, 2018 There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. “A Good rating on this attribute, which is the middle rating of CR’s ratings scale, means that their problem rate hovers around the average of what one should expect within the first five years of ownership for a refrigerator,” says Simon Slater, CR’s associate director of survey research. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. That suit claimed that the tubing of the fridges’ evaporators is prone to corrosion and can develop small holes. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. You can see a list of covered models with the relevant serial number ranges on the settlement website. My refrigerator the LG-LFXC24796S just went out on Saturday. CR does not endorse products or services, and does not accept advertising. The problem had to do with the doors detaching and allow potential injury and hazards to their owners.The Liebherr company voluntarily chose to recall these models after having received report of 13 doors detaching. We were very excited and sadly warned by a family member not to buy LG. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. a class action lawsuit regarding LG compressors. LG installs a specific type of compressor into their Kenmore refrigerators that is made from parts that don’t last, the class action lawsuit alleges, and are eventually fixed with the same parts, which doesn’t solve the initial problem. ... as there was (is?) So the refrigerator stops cooling," said Grille. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. Consumer Reports has no financial relationship with advertisers on this site. Show full articles without "Continue Reading" button for {0} hours. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. Before commenting, please review our comment policy. As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. I said I was not worried. Plaintiffs allege that in LG’s refrigerators, the linear compressor and related parts are defective, causing the compressor to fail. LG Settles Class-Action Lawsuit Over Refrigerator Compressors The compressor is an important piece to the system that moves warm air out of your refrigerator. You may be eligible for benefits from LG as a result of a class action settlement. I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. So many people have been having compressor issues that LG is now facing a class action lawsuit. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. What is the Enhanced Customer Care Program? The deadline to file a claim for a past cooling issue is Jan. 11, 2021. Investigating a potential class action lawsuit against Kenmore for defective refrigerators. Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. This lawsuit is brought by owners of LG Refrigerators who allege the LG Refrigerators have a defect that causes them to stop cooling. Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. According to the LG fridge class action lawsuit, LG uses a different kind of compressor than most refrigerators and advertises the benefit of their compressor. For anyone that doesn't know, if you have an LG French door refrigerator/freezer, they are currently involved in a class action lawsuit. A lawsuit filed in Illinois in 2018 also alleged, “various LG refrigerator models contain a defect in the compressor which renders them unusable.” That case was voluntarily dismissed. New cases and investigations, settlement deadlines, and news straight to your inbox. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. Further, a lawsuit could force LG to come up with a fix for the problem. LG says the case has no merit, but declined to comment on the lawsuit beyond that. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. Attorneys are looking into whether certain GE, Bosch and Electrolux refrigerators are suffering from the same defect that was alleged in the lawsuit against LG. You can also email a completed claim form to LG or mail the company a physical copy of the form. You can file a claim by going to the settlement website and filling out a claim form. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. Said it would be $1,200 to fix. That's all the "class" LG has, to be honest with you. The settlement covers 31 models. The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. Payments will be sent to qualifying consumers once the settlement receives final approval from the court. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. For more information on the compensation options, see the settlement website. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. True flush Four-Door with cabinet height freezer… There’s more information online regarding the LG compressor problem. "Really the entire product fails. So many people have been having compressor issues that LG is now facing a class action lawsuit. Two months of a warm nonfunctioning refrigerator. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. We bought the entire LG kitchen sweet. If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. Was told the brand-new refrigerator does not qualify for a refund. After some research, Channel 3 learned that LG has recently been hit with a class-action lawsuit by a Pennsylvania firm, alleging that some of their refrigerator compressors are defective. LG Settles Class-Action Lawsuit Over Refrigerator Compressors. The program will last at least three years. Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. This claim form is for LG Refrigerator owners who have experienced a No-Cooling Event, as described in the Notice of Proposed Class Action Settlement. Our surveys also look at refrigerator problems that arise, including compressor problems. LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. I bought an LG refrigerator January 2019. LG has something unique to offer refrigerator buyers: the linear compressor. It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. DRF425300AP Dacor 42" Four Door French Door Refrigerator - Custom Panel …food fresher longer by preventing the mixture of moist refrigerator air with the dry freezer air. For example, one lawsuit says the average refrigerator is supposed to last 13 years, but LG refrigerators frequently fail within 3 years. Allegedly, these compressors possess a more efficient mechanism that is “up to 25 percent quieter” than traditional compressors and possesses other attractive attributes. The settlement applies to owners of certain LG refrigerators manufactured between January 1, 2014 and December 31, 2017. LG Recall/Electronics and Kenmore Elite® Gas Dryers: About 21,000 units were affected that were manufactured by LG Electronics, Inc., of South Korea. Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). Copyright © 2020, Consumer Reports, Inc. Like us on Facebook to see similar stories, 'It isn't the same': Cities host muted MLK Day celebrations after year of loss for many Black Americans, Democrats haunted by ghosts of Obama’s DNC. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. That's the allegation in a lawsuit filed against the appliance giant. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. When this happens, the fridge will start to warm and food will begin to spoil. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. A significant class action settlement has been reached involving certain model LG refrigerators consumers purchased between January 1, 2014, and December 31, 2017. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. TO RECEIVE PAYMENTS RELATED TO LG REFRIGERATOR COOLING ISSUES INSTRUCTIONS. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. It is alleged that the compressors fail on the refrigerators within the first ten years of use. I requested LG reimburse me and take away refrigerator. It is alleged that the compressors fail on the refrigerators within the first ten years of use. Plaintiffs Shannon Marriot and Michael Wasle both bought Kenmore Elite branded refrigerators in 2016. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. According to the class-action suit, the issues with LG’s refrigerators stem primarily from a problem with the linear compressor that the company uses. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. 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